Why do we still rely on packets in the first place?
So, like, why do we even do this? Why do we default to handing out these massive, dense documents instead of just talking to people? I mean, sure, there’s a need for some structure—like, you can’t just wing it when it comes to legal stuff or compliance. But most of the time, we’re overcomplicating things. Instead of handing them a freaking packet yo, maybe we should be asking ourselves: is this really the best way to get the message across?
Let’s be real here—most people don’t want to read through a packet. They want a conversation. They want someone to explain things in a way that makes sense to them. So instead of handing them a freaking packet yo, maybe we should be thinking about how to simplify, personalize, and humanize our messages. Because if you want someone to actually absorb what you’re saying, you’ve got to meet them where they are.
Is there a better way to communicate important information?
Of course there is. And honestly, it’s not even that hard. It just takes a little bit of effort to step back and rethink how we approach communication. Instead of handing them a freaking packet yo, why not break things down into smaller chunks? Use visuals, videos, or even plain old conversations to get your point across.
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Think about it this way—if someone gave you a five-minute video explaining the same thing you’d get in a 20-page packet, which one would you actually watch? Chances are, you’d choose the video. Because it’s easier, more engaging, and doesn’t feel like homework. So instead of handing them a freaking packet yo, maybe we should be leaning into these formats more often. It’s not just about convenience—it’s about respect for the person on the other end.
What if we made it interactive?
Like, imagine this: instead of handing them a freaking packet yo, you offer them a quick quiz or a short Q&A session to help them understand what they need to know. That way, they’re not just passively reading—they’re actively engaging with the material. And when people are involved in the process, they tend to remember more and feel more in control of the situation.
Could a chatbot or AI assistant replace the need for packets altogether?
Yeah, actually, in a lot of cases, it could. Think about all the FAQs, onboarding guides, and training manuals that just sit in a folder somewhere. Instead of handing them a freaking packet yo, you could build a smart chatbot that answers common questions, guides users through steps, and even learns from their interactions over time. That’s not just efficient—that’s the future of user experience right there.
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What happens when we stick to the packet method?
Well, for starters, people stop paying attention. They zone out. They ignore the packet. And then, when something goes wrong, we wonder why they didn’t follow the instructions. Instead of handing them a freaking packet yo, maybe we should be thinking about how to make our messages stick—because if no one’s reading it, it doesn’t matter how thorough it is.
Also, let’s not forget the emotional side of this. When you hand someone a packet, especially if it’s something important like a policy change or a new system rollout, it can feel overwhelming. It can feel like, “hey, here’s a bunch of stuff you need to deal with, good luck.” That’s not helpful. That’s stressful. So instead of handing them a freaking packet yo, maybe we should be thinking about how to make them feel supported—not bombarded.
Do people even understand the packets we give them?
Let’s be honest—probably not. Because most of the time, these packets are written in formal, technical language that’s hard to digest. Instead of handing them a freaking packet yo, how about we simplify the language? Use plain words. Break things into short, easy-to-read sections. Add examples. Make it visual. Do the things that actually help people understand instead of confuse them.
Is jargon really necessary?
Nope. And honestly, it’s kind of lazy. Instead of handing them a freaking packet yo filled with buzzwords and corporate speak, maybe we should just say what we mean. Like, if you’re trying to explain a new process, don’t call it “operational synergies.” Just say, “we’re changing how we do X to make things smoother for everyone.” See? That wasn’t so hard.
How do we start making this shift?
Well, for starters, we need to stop treating communication like a formality. It’s not just something we check off a list. It’s a way to connect, to build trust, and to make sure everyone’s on the same page. Instead of handing them a freaking packet yo, maybe we should be asking: who is the audience? What do they really need to know? How can I make this easier for them to understand?
Also, test it. Read it out loud. Pretend you’re the person receiving it. Would you actually read this? Would it make sense? Would you feel supported or confused? Instead of handing them a freaking packet yo, maybe we should be putting ourselves in their shoes before we hit send or print.
Can we start small?
Totally. Like, instead of overhauling your entire onboarding process overnight, start with one document. Make it simple. Make it friendly. Add a few visuals. See how people respond. Then do the same for the next one. Instead of handing them a freaking packet yo every time, build a habit of thinking about your audience first.
What role does empathy play in this?
It’s huge. Because empathy is what makes us realize that people don’t want to read a packet. They want to be heard, understood, and guided. So instead of handing them a freaking packet yo, we start with, “what would make this easier for them?” and build from there. That’s not just good communication—that’s good leadership.
How do we measure if it’s working?
Well, for one, you’ll get fewer questions. People will actually understand what you’re trying to say. There’ll be fewer mistakes, fewer repeat emails, and less confusion. Instead of handing them a freaking packet yo and then fielding a ton of follow-ups, you’ll notice that your messages are landing. And that’s a win in any book.
What does this look like in real life?
Let’s say you’re rolling out a new software tool. Instead of handing them a freaking packet yo with step-by-step instructions, you make a short video showing how it works. You follow it up with a quick Q&A session. You offer a simple guide with screenshots and maybe a checklist. People actually follow it because it’s not overwhelming. It’s helpful.
Or imagine onboarding a new employee. Instead of handing them a freaking packet yo with 30 pages of policies, you give them a few short videos, a welcome message, and a simple checklist. You check in with them regularly, ask how things are going, and adjust as needed. That’s not just better communication—it’s better onboarding.
What if we trained people to communicate this way?
That would be huge. Imagine if every time someone had to explain something—whether it’s a new process, a policy change, or a system update—they knew how to do it in a way that was clear, concise, and engaging. Instead of handing them a freaking packet yo, they’d offer a simple, human approach that actually connects.
And honestly, that’s not that far-fetched. It just takes a shift in mindset. It takes a little bit of training. And it takes leaders who understand that real communication isn’t about paperwork—it’s about people.



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